LSC surveys its students, employees, and other constituents to measure satisfaction and assess progress in meeting objectives. Regular surveys include:

  • Student Satisfaction Inventory (SSI)
  • Higher Education Partnership Satisfaction Survey (HEPSS)
  • Personal Assessment of the College Environment (PACE)


The Student Satisfaction Inventory (SSI) is a nationally normed survey administered through educational consulting firm Noel-Levitz. Since 2011, LSC has administered the SSI each spring on Student Success Day. The survey includes 80 items. Students are asked to rate twice, first by the importance of that item to them and second by their satisfaction with respect to that item. The gap between the students’ ratings of importance and satisfaction indicates areas of relative strength and weakness. Ten of the 80 items are campus specific items specified by LSC.

SSI Results:

2020 SSI Survey Results
2019 SSI Survey Results
2018 SSI Survey Results


The Higher Education Partnership Satisfaction Survey (HEPSS) was developed in 2011 as a collaborative effort by a group of nine Higher Learning Commission accredited AQIP institutions, of which LSC was one. The objective was to create measures and a benchmark tool for partnership satisfaction. LSC administers the survey annually in the spring.

HEPSS Results:

2018 HEPSS Survey Results
2016 HEPSS Survey Results


The Personal Assessment of the College Environment (PACE) survey is a nationally normed survey administered through the National Institute for Leadership & Institutional Effectiveness at North Carolina State University. The PACE survey is designed to measure employees’ perceptions of their college’s climate by measuring four factors: Institutional Structure, Supervisory Relationships, Teamwork, and Student Focus.

Regular administration of the PACE survey and analysis of its results is part of the charge of the LSC Campus Climate Committee. The Campus Climate Committee will take up the overall analysis as they have always done, while other committees such as Strategic Enrollment Management Committee; Council on Diversity and Inclusion; HLC Criterion Committees, etc. will also examine the reports for relevant data to inform their work. The purpose is to expand campus-wide communication, to involve more people in decision-making, and to ensure that identified action items are addressed by relevant committees. The charge for each of these committees is to review the relevant documents and agree on two or three Actionable Recommendations that align with our 2020-2030 Strategic Plan.

PACE Results:

PACE Reports (Requires access to LSC intranet)
Campus Climate Committee (Requires access to LSC intranet)