LSC surveys its students, employees, and other constituents to measure satisfaction and assess progress in meeting objectives. Regular surveys include:
- Student Satisfaction Inventory (SSI)
- Higher Education Partnership Satisfaction Survey (HEPSS)
- Personal Assessment of the College Environment (PACE)
SSI and PSOL
The Student Satisfaction Inventory (SSI) and the Priorities Survey for Online Learners (PSOL) are nationally normed surveys administered through the educational consulting firm Ruffalo Noel Levitz. In 2011, LSC started administering the SSI survey each spring. Starting in Spring 2021, LSC began to alternate administering the SSI and PSOL surveys with PSOL being administered in odd years. SSI includes 95 items and PSOL includes 54 items. Students are asked to rate twice, first by the importance of that item to them and second by their satisfaction with respect to that item. The gap between the students’ ratings of importance and satisfaction indicates areas of relative strength and weakness. Ten of the items from each survey are campus specific items specified by LSC.
The Higher Education Partnership Satisfaction Survey (HEPSS) was developed in 2011 as a collaborative effort by a group of nine Higher Learning Commission accredited AQIP institutions, of which LSC was one. The objective was to create measures and a benchmark tool for partnership satisfaction. LSC administers the survey annually in the spring.
The Personal Assessment of the College Environment (PACE) survey is a nationally normed survey administered through the National Institute for Leadership & Institutional Effectiveness at North Carolina State University. The PACE survey is designed to measure employees’ perceptions of their college’s climate by measuring four factors: Institutional Structure, Supervisory Relationships, Teamwork, and Student Focus.
Regular administration of the PACE survey and analysis of its results is part of the charge of the LSC Campus Climate Committee. The Campus Climate Committee will take up the overall analysis as they have always done, while other committees such as Strategic Enrollment Management Committee; Council on Diversity and Inclusion; HLC Criterion Committees, etc. will also examine the reports for relevant data to inform their work. The purpose is to expand campus-wide communication, to involve more people in decision-making, and to ensure that identified action items are addressed by relevant committees. The charge for each of these committees is to review the relevant documents and agree on two or three Actionable Recommendations that align with our 2020-2030 Strategic Plan.