Business Transfer Pathway

Alternative Job Titles for General and Operations Managers

• Business Manager
• Center Manager
• Department Manager
• District Manager
• General Manager (GM)
• Operations Director
• Operations General Manager (Operations GM)
• Operations Manager
• Plant Superintendent
• Store Manager

Job Tasks and Activities for General and Operations Managers

• Analyze data to inform operational decisions or activities.
• Analyze financial records to improve efficiency.
• Conduct employee training programs.
• Determine pricing or monetary policies.
• Determine resource needs.
• Develop marketing plans or strategies.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Develop organizational goals or objectives.
• Develop organizational policies or programs.
• Direct administrative activities directly related to making products or providing services.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Direct financial operations.
• Direct non-merchandising departments of businesses, such as advertising or purchasing.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Direct organizational operations, projects, or services.
• Direct sales, marketing, or customer service activities.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• Hire personnel.
• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
• Implement organizational process or policy changes.
• Manage construction activities.
• Manage environmental sustainability projects.
• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
• Monitor performance of organizational members or partners.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Perform personnel functions, such as selection, training, or evaluation.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Plan facility layouts or designs.
• Plan or direct activities, such as sales promotions, that require coordination with other department managers.
• Plan store layouts or design displays.
• Prepare staff schedules or work assignments.
• Prepare staff work schedules and assign specific duties.
• Provide basic information to guests, visitors, or clients.
• Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
• Recommend organizational process or policy changes.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Set prices or credit terms for goods or services, based on forecasts of customer demand.

Interests for General and Operations Managers

• Enterprising
  Managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations.
• Conventional
  Following procedures and regulations to organize information or data, typically in a business setting.

Skills for General and Operations Managers

In order of importance

• Monitoring
  Keeping track of how well people and/or groups are doing in order to make improvements.
  Importance: 75/100
• Speaking
  Talking to others.
  Importance: 75/100
• Active Listening
  Listening to others, not interrupting, and asking good questions.
  Importance: 75/100
• Reading Comprehension
  Reading work-related information.
  Importance: 75/100
• Coordination
  Changing what is done based on other people's actions.
  Importance: 72/100
• Critical Thinking
  Thinking about the pros and cons of different ways to solve a problem.
  Importance: 72/100
• Management of Personnel Resources
  Selecting and managing the best workers for a job.
  Importance: 69/100
• Social Perceptiveness
  Understanding people's reactions.
  Importance: 69/100
• Complex Problem Solving
  Noticing a problem and figuring out the best way to solve it.
  Importance: 66/100
• Active Learning
  Figuring out how to use new ideas or things.
  Importance: 66/100
• Time Management
  Managing your time and the time of other people.
  Importance: 66/100
• Judgment and Decision Making
  Thinking about the pros and cons of different options and picking the best one.
  Importance: 66/100
• Persuasion
  Talking people into changing their minds or their behavior.
  Importance: 66/100
• Writing
  Writing things for co-workers or customers.
  Importance: 63/100
• Negotiation
  Bringing people together to solve differences.
  Importance: 63/100
• Service Orientation
  Looking for ways to help people.
  Importance: 56/100
• Systems Evaluation
  Measuring how well a system is working and how to improve it.
  Importance: 53/100
• Systems Analysis
  Figuring out how a system should work and how changes in the future will affect it.
  Importance: 53/100
• Management of Material Resources
  Managing equipment and materials.
  Importance: 53/100
• Learning Strategies
  Using the best training or teaching strategies for learning new things.
  Importance: 50/100
• Management of Financial Resources
  Making spending decisions and keeping track of what is spent.
  Importance: 50/100
• Instructing
  Teaching people how to do something.
  Importance: 50/100
• Mathematics
  Using math to solve problems.
  Importance: 41/100
• Operations Analysis
  Figuring out what a product or service needs to be able to do.
  Importance: 38/100
• Quality Control Analysis
  Testing how well a product or service works.
  Importance: 35/100
• Operations Monitoring
  Watching gauges, dials, or display screens to make sure a machine is working.
  Importance: 31/100
• Operation and Control
  Using equipment or systems.
  Importance: 22/100
• Troubleshooting
  Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
  Importance: 19/100
• Technology Design
  Making equipment and technology useful for customers.
  Importance: 13/100
• Programming
  Writing computer programs.
  Importance: 13/100
• Science
  Using scientific rules and strategies to solve problems.
  Importance: 13/100

Knowledge for General and Operations Managers

In order of importance

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Importance: 81/100
• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Importance: 79/100
• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Importance: 68/100
• Production and Processing
  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  Importance: 64/100
• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Importance: 63/100
• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  Importance: 61/100
• Economics and Accounting
  Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
  Importance: 55/100
• Administrative
  Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  Importance: 55/100
• Sales and Marketing
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  Importance: 50/100
• Engineering and Technology
  Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Importance: 48/100
• Mechanical
  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  Importance: 46/100
• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  Importance: 45/100
• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Importance: 44/100
• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Importance: 42/100
• Law and Government
  Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  Importance: 39/100
• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  Importance: 38/100
• Communications and Media
  Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  Importance: 35/100
• Design
  Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Importance: 33/100
• Building and Construction
  Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  Importance: 30/100
• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  Importance: 30/100
• Physics
  Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
  Importance: 25/100
• Sociology and Anthropology
  Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
  Importance: 23/100
• Chemistry
  Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  Importance: 23/100
• Telecommunications
  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  Importance: 21/100
• Therapy and Counseling
  Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  Importance: 15/100
• Geography
  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  Importance: 12/100
• Foreign Language
  Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
  Importance: 10/100
• History and Archeology
  Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  Importance: 9/100
• Food Production
  Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  Importance: 8/100
• Fine Arts
  Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
  Importance: 7/100
• Philosophy and Theology
  Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
  Importance: 6/100
• Biology
  Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  Importance: 5/100
• Medicine and Dentistry
  Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  Importance: 5/100

Physical Abilities for General and Operations Managers

In order of importance

• Written Expression
  Communicating by writing.
  Importance: 75/100
• Oral Comprehension
  Listening and understanding what people say.
  Importance: 75/100
• Oral Expression
  Communicating by speaking.
  Importance: 75/100
• Written Comprehension
  Reading and understanding what is written.
  Importance: 75/100
• Problem Sensitivity
  Noticing when problems happen.
  Importance: 72/100
• Speech Clarity
  Speaking clearly.
  Importance: 72/100
• Deductive Reasoning
  Using rules to solve problems.
  Importance: 72/100
• Speech Recognition
  Recognizing spoken words.
  Importance: 66/100
• Information Ordering
  Ordering or arranging things.
  Importance: 63/100
• Near Vision
  Seeing details up close.
  Importance: 63/100
• Inductive Reasoning
  Making general rules or coming up with answers from lots of detailed information.
  Importance: 63/100
• Category Flexibility
  Grouping things in different ways.
  Importance: 60/100
• Fluency of Ideas
  Coming up with lots of ideas.
  Importance: 56/100
• Originality
  Creating new and original ideas.
  Importance: 53/100
• Number Facility
  Adding, subtracting, multiplying, or dividing.
  Importance: 47/100
• Mathematical Reasoning
  Choosing the right type of math to solve a problem.
  Importance: 47/100
• Selective Attention
  Paying attention to something without being distracted.
  Importance: 47/100
• Time Sharing
  Doing two or more things at the same time.
  Importance: 44/100
• Visualization
  Imagining how something will look after it is moved around or changed.
  Importance: 44/100
• Flexibility of Closure
  Seeing hidden patterns.
  Importance: 41/100
• Far Vision
  Seeing details that are far away.
  Importance: 41/100
• Speed of Closure
  Quickly knowing what you are looking at.
  Importance: 35/100
• Perceptual Speed
  Quickly comparing groups of letters, numbers, pictures, or other things.
  Importance: 35/100
• Memorization
  Remembering words, numbers, pictures, or steps.
  Importance: 31/100
• Auditory Attention
  Paying attention to one sound while there are other distracting sounds.
  Importance: 28/100
• Trunk Strength
  Using your lower back and stomach.
  Importance: 28/100
• Depth Perception
  Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
  Importance: 22/100
• Visual Color Discrimination
  Noticing the difference between colors, including shades and brightness.
  Importance: 22/100
• Hearing Sensitivity
  Telling the difference between sounds.
  Importance: 19/100
• Wrist-Finger Speed
  Making fast, simple, repeated movements of your fingers, hands, and wrists.
  Importance: 19/100
• Stamina
  Exercising for a long time without getting out of breath.
  Importance: 16/100
• Arm-Hand Steadiness
  Keeping your arm or hand steady.
  Importance: 16/100
• Reaction Time
  Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
  Importance: 16/100
• Gross Body Coordination
  Moving your arms, legs, and mid-section together while your whole body is moving.
  Importance: 13/100
• Spatial Orientation
  Knowing where things are around you.
  Importance: 13/100
• Static Strength
  Lifting, pushing, pulling, or carrying.
  Importance: 13/100
• Multilimb Coordination
  Using your arms and/or legs together while sitting, standing, or lying down.
  Importance: 13/100
• Finger Dexterity
  Putting together small parts with your fingers.
  Importance: 13/100
• Manual Dexterity
  Holding or moving items with your hands.
  Importance: 13/100
• Gross Body Equilibrium
  Keeping your balance or staying upright.
  Importance: 10/100
• Explosive Strength
  Jumping, sprinting, or throwing something.
  Importance: 10/100
• Sound Localization
  Noticing the direction that a sound came from.
  Importance: 6/100
• Peripheral Vision
  Seeing something to your side when your are looking ahead.
  Importance: 6/100
• Extent Flexibility
  Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
  Importance: 6/100
• Night Vision
  Seeing at night or under low light.
  Importance: 3/100
• Control Precision
  Quickly changing the controls of a machine, car, truck or boat.
  Importance: 3/100
• Dynamic Strength
  Exercising for a long time without your muscles getting tired.
  Importance: 3/100

Tools and Technology used by General and Operations Managers

• Magnetic stripe readers and encoders
• Security cameras
• Photocopiers
• Mobile phones
• Scanners
• Notebook computers
• Hand trucks or accessories
• Personal digital assistant PDAs or organizers
• Point of sale POS terminal
• Surface testers
• Temperature and humidity walk in environmental chamber
• Desktop calculator
• Spectrometers
• Digital cameras
• Desktop computers
• Personal computers
• High vacuum equipment
• Customer relationship management CRM software
  • AMG Teleran SalesInSync
  • Act!
  • ActionWare
  • Avidian Technologies Prophet
  • Blackbaud The Raiser's Edge
  • HEAT Software GoldMine
  • Maximizer Software Maximizer Enterprise
  • NetSuite NetCRM
  • Oracle Eloqua
  • Salesforce software
  • Salesforce.com Salesforce CRM
  • Software on Sailboats Desktop Sales Manager
  • Sugar CRM
  • Vanguard Software Vanguard Sales Manager
  • vtiger CRM
• Data base user interface and query software
  • Airtable
  • Amazon Web Services AWS software
  • Blackboard software
  • Database software
  • FileMaker Pro
  • Microsoft Access
  • Microsoft SQL Server
  • Oracle Database
  • Savant MobileRanger
  • Structured query language SQL
  • Yardi software
• Enterprise resource planning ERP software
  • Deacom ERP
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft
  • Oracle PeopleSoft Financials
  • SAP Business Objects
  • SAP software
• Operating system software
  • Apple macOS
  • Job control language JCL
  • Microsoft Windows
  • Oracle Solaris
  • Shell script
• Business intelligence and data analysis software
  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
  • Tableau
• Analytical or scientific software
  • IBM SPSS Statistics
  • Minitab
  • SAS
  • StataCorp Stata
  • The MathWorks MATLAB
• Electronic mail software
  • IBM Notes
  • Microsoft Exchange
  • Microsoft Outlook
  • Mozilla Thunderbird
• Accounting software
  • Fund accounting software
  • Intuit QuickBooks
  • Sage 50 Accounting
  • Tax software
• Video creation and editing software
  • Apple Final Cut Pro
  • Flipgrid
  • Screencastify
  • YouTube
• Cloud-based data access and sharing software
  • Dropbox
  • Google Drive
  • Microsoft SharePoint
  • Slack
• Word processing software
  • Evernote
  • Google Docs
  • Microsoft OneNote
  • Microsoft Word
• Human resources software
  • ADP Workforce Now
  • Human resource management software HRMS
  • Human resources software
  • Oracle Taleo
  • Personnel scheduling software
• Web page creation and editing software
  • Facebook
  • LinkedIn
  • Microsoft FrontPage
  • Social media sites
• Project management software
  • Atlassian Confluence
  • Microsoft Project
  • Oracle Primavera Enterprise Project Portfolio Management
  • Realization Streamliner
• Financial analysis software
  • Delphi Technology
  • Oracle E-Business Suite Financials
  • Sage MAS 500
• Sales and marketing software
  • Google Ads
  • HubSpot software
  • Marketo Marketing Automation
• Time accounting software
  • Kronos Workforce Payroll
  • Kronos Workforce Timekeeper
  • Payroll software
• Internet browser software
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • SeaMonkey
• Presentation software
  • Apple Keynote
  • Google Slides
  • Microsoft PowerPoint
• Medical software
  • Dynamic Energy Systems MedAct
  • Medical condition coding software
• Graphics or photo imaging software
  • Adobe Creative Cloud software
  • Adobe Photoshop
• Development environment software
  • Microsoft Visual Basic
  • Microsoft Visual Basic for Applications VBA
• Computer aided manufacturing CAM software
  • CNC Mastercam
  • Computer aided manufacturing CAM software
  • Siemens NX
• Enterprise application integration software
  • Extensible markup language XML
  • IBM InfoSphere DataStage
• Data base management system software
  • Apache Hadoop
  • Teradata Database
• Transaction security and virus protection software
  • McAfee
  • NortonLifeLock cybersecurity software
• Data mining software
  • Datawatch Monarch
  • Google Analytics
• Spreadsheet software
  • Microsoft Excel
• Metadata management software
  • Quest Erwin Data Modeler
• Geographic information system
  • Geographic information system GIS software
• Content workflow software
  • Atlassian JIRA
• Configuration management software
  • Puppet
• Enterprise system management software
  • IBM Power Systems software
• Network monitoring software
  • Nagios
• Access software
  • Citrix cloud computing software
• Object oriented data base management software
  • PostgreSQL
• Document management software
  • Adobe Acrobat
• Desktop communications software
  • Eko
• Communications server software
  • IBM Domino
• Desktop publishing software
  • Microsoft Publisher
• Facilities management software
  • InnQuest Software roomMaster
• Transaction server software
  • Customer information control system CICS
• Office suite software
  • Microsoft Office software
• Instant messaging software
  • GroupMe
• Computer aided design CAD software
  • Autodesk AutoCAD
• Data base reporting software
  • SAP Crystal Reports
• Object or component oriented development software
  • R
• Backup or archival software
  • Veritas NetBackup
• Materials requirements planning logistics and supply chain software
  • LSA Visual Easy Lean
• Cloud-based management software
  • Splunk Enterprise
• Industrial control software
  • Supervisory control and data acquisition SCADA software
• Process mapping and design software
  • Microsoft Visio
• Information retrieval or search software
  • LexisNexis
• Point of sale POS software
  • Point of sale POS software
• Calendar and scheduling software
  • Calendar and scheduling software
• Inventory management software
  • Inventory management software

Employment Industries for General and Operations Managers

• Management, scientific, and technical consulting services
  126,000 employed
• Management of companies and enterprises
  107,300 employed
• Computer systems design and related services
  96,200 employed
• Merchant wholesalers, durable goods (4232,3,5,6,7,9)
  78,100 employed
• Local government, excluding education and hospitals
  72,400 employed
• Real estate
  71,000 employed