Compliance with Commission Policies

Please provide documentation demonstrating the program’s compliance with the Commission’s “Third Party Comments” and “Complaints” policies.

A. Third Party Comments

The program is responsible for soliciting third-party comments from students and patients that pertain to the standards of policies and procedures used in the Commission’s accreditation process. An announcement for soliciting third-party comments is to be published at least 90 days prior to the site-visit. The notice should indicate that third-party comments are due in the Commission’s office no later than 60 days prior to the site visit. Please review the entire policy on “Third Party Comments” in the Commission’s Evaluation Policies and Procedures manual.

1. Please provide documentation and/or indicate what evidence will be available during the site visit to demonstrate compliance with the Commission’s policy on “Third Party Comments.”

An announcement for soliciting third party comments is provided annually to all the dental hygiene students in the Program Handbook (Exhibit CC). It is also posted in the dental hygiene program reception area for all patients to review. This notice is also provided on the following college website for all students, applicants and interested parties to review.

http://www.lsc.edu/DentalClinic/PolicyonThirdPartyComments (old link)

Complaints

B. Complaints

The program is responsible for developing and implementing a procedure demonstrating that students are notified, at least annually, of the opportunity and the procedures to file complaints with the Commission. Additionally, the program must maintain a record of student complaints received since the Commission’s last comprehensive review of the program. Please review the entire policy of “Complaints” in the Commission’s Evaluation Policies and Procedures manual.

 1. Please provide documentation and/or indicate what evidence will be available during the site visit to demonstrate compliance with the Commission’s policy on “Complaints.”

The LSC Dental Hygiene Program has developed and implemented a method to notify students of the opportunity and the procedures to file complaints with the commission. At the registration/orientation program, students receive a Program Handbook. This handbook has a designated section instructing the students about the accreditation process, the DH Standards, and the complaint policy. A copy of the Program Handbook is included in the self study documents and will be available on-site for review.

The program maintains a record of student complaints in a notebook that was developed specifically for these complaints. This notebook, which is located in the clinic receptionist office, is clearly identified and has a current copy of the Accreditation Standards. This notebook will be available on-site.