LSC surveys its students, employees, and other constituents to measure satisfaction and assess progress in meeting objectives. Regular surveys include:
• Community College Survey of Student Engagement (CSSE)
• Student Satisfaction Inventory (SSI)
• Higher Education Partnership Satisfaction Survey (HEPSS)
• Personal Assessment of the College Environment (PACE)
The Community College Survey of Student Engagement (CCSSE) is a nationally normed standardized survey administered through the Center for Community College Student Engagement at the University of Texas. All Minnesota State institutions participate every other year. LSC began administering CCSSE in 2002 and has administered it in odd-numbered years since 2003. Results are shared with the faculty and have formed the basis for efforts to improve student engagement.
The Student Satisfaction Inventory (SSI) is a nationally normed survey administered through educational consulting firm Noel-Levitz. Since 2011, LSC has administered the SSI each spring on Student Success Day. The survey includes 80 items. Students are asked to rate twice, first by the importance of that item to them and second by their satisfaction with respect to that item. The gap between the students’ ratings of importance and satisfaction indicates areas of relative strength and weakness. Ten of the 80 items are campus specific items specified by LSC.
The Higher Education Partnership Satisfaction Survey (HEPSS) was developed in 2011 as a collaborative effort by a group of nine Higher Learning Commission accredited AQIP institutions, of which LSC was one. The objective was to create measures and a benchmark tool for partnership satisfaction. LSC administers the survey annually in the spring.
The Personal Assessment of the College Environment (PACE) survey is a nationally normed survey administered through the National Institute for Leadership & Institutional Effectiveness at North Carolina State University. The PACE survey is designed to measure employees’ perceptions of their college’s climate by measuring four factors: Institutional Structure, Supervisory Relationships, Teamwork, and Student Focus.
Regular administration of the PACE survey and analysis of its results is part of the charge of the LSC Campus Climate Committee. The survey was initially administered in March, 2013, and will be re-administered in March, 2015.